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Why Did My Payment Transaction Fail?

There are several reasons why a payment transaction might fail on our website. The most common causes include:

  1. Incorrect One-Time Password (OTP): If the OTP entered during the transaction process is incorrect, the transaction will not go through. Please ensure you enter the OTP accurately as provided by your bank.
  2. Bank Blocks the Transaction: Sometimes, your bank might block the transaction for security reasons. It’s advisable to contact your bank to confirm if this is the case.
  3. Error in Card Information Entry: Ensure that all card details, including card number, expiration date, and CVV, are entered correctly. Mistakes in data entry can lead to transaction failure.
  4. Unsupported Card Type: Our Thawani payment portal accepts only Visa and Mastercard. Transactions attempted with other card types will not be processed.

In rare cases, other issues might arise. If you encounter difficulties in completing your payment, please use the contact form on our website to reach out to us. We are ready to assist with alternative payment methods and to resolve any issues promptly

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